Frequently Asked Questions

Our minimum order quantity varies by product type but typically starts at 100 units. Some products like roll labels may have higher minimums. Contact us for specific MOQ details for your desired product.

You can request a quote through our Get a Quote page. Fill in the product details, quantity, and any special requirements. Our team will respond within 1 business day with a detailed quote.

We accept bank transfers, credit cards (Visa, Mastercard, American Express), and PayPal. For larger orders, we can arrange flexible payment terms. A 50% deposit is typically required to start production.

We accept AI, PDF, EPS, and PSD files. All artwork should be in CMYK color mode at 300 DPI resolution. We also provide dieline templates for all our products to ensure your design fits perfectly.

Yes! Our in-house design team can help create your packaging design from scratch or refine your existing artwork. Basic design adjustments are complimentary, while full custom design services are available at competitive rates.

Absolutely. We provide digital proofs for every order before production begins. For critical color matching, we also offer physical proofs (printed samples) for an additional fee. Production does not start until you approve the proof.

Standard production takes 10-14 business days after artwork approval. Rush production (5-7 business days) is available for an additional fee. Complex orders with special finishes may require additional time.

Yes, we ship worldwide. Shipping costs and delivery times vary by destination. We work with major carriers including DHL, FedEx, and UPS to ensure reliable delivery. Free shipping is available for qualifying orders within the continental US.

Yes. Once your order ships, you will receive a tracking number via email. You can use this to track your shipment in real time through the carrier's website.